#whatsapp

Help Setting Up Whatsapp API and Make Adjustments in CSAT

TLDR yls5 was having difficulty with setting up the WhatsApp API. sojan_official provided detailed instructions, advice on changing tokens, connecting multiple chatboxes, and clarifications about updating profile pictures and changing CSAT messages.

17mo

Join the chat

Jul 07, 2022 (18 months ago)

yls5

06:00 PM

tejaswini Can u please help me Setup the whatsapp api?

Jul 08, 2022 (18 months ago)

Photo of md5-788237a2af5ff191b07ee9f215706ead

sojan_official

09:53 AM

is the whatsapp cloud option not being displayed when you open up the page to create new whatsapp channel ?

yls5

10:05 AM

yes

10:05

yls5

10:05 AM

its not there

sojan_official

12:44 PM

please try running the steps as mentioned below. if followed https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm for the setup

run all the steps as mentioned in upgrade instructions. except for the red underlined one. replace that with


git checkout develop && git pull

the order of the steps matters. so please run it in the same order

Image 1 for please try running the steps as mentioned below. if followed https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm for the setup

run all the steps as mentioned in upgrade instructions. except for the red underlined one. replace that with

```
git checkout develop && git pull
```

the order of the steps matters. so please run it in the same order

yls5

12:49 PM

look in our dms

12:50

yls5

12:50 PM

i already tried this

sojan_official

01:05 PM

Could you also try


RAILS_ENV=production rake assets:clean assets:clobber assets:precompile

and restart ?

Jul 12, 2022 (18 months ago)

yls5

07:23 AM

Hey
IS it possible to change the token of the whatsapp inbox?

sojan_official

07:57 AM

it is not possible once you create an inbox. you will need to delete the inbox and create a new one.

yls5

06:02 PM

Is it possible to connect multiple whatsapp chatboxes?

sojan_official

07:18 PM

yes you can, if you have multiple numbers under the same facebook app .. you don't need to configure the webhook url for the second inbox which you create on Chatwoot. Since facebook only allows one webhook url per app

yls5

07:18 PM

okey

07:18

yls5

07:18 PM

thanks

07:50

yls5

07:50 PM

sojan_official Sorry for the interruption but how can i update the pfp?

Jul 13, 2022 (17 months ago)

yls5

12:59 PM

Hey, is it possible to Change the CSAT? tejaswini

01:01

yls5

01:01 PM

Like the message of it

01:03

yls5

01:03 PM

okey

01:03

yls5

01:03 PM

can u tell me where?

01:03

yls5

01:03 PM

And do i just have to restart chatwoot or ....

Chatwoot

Chatwoot | Knowledge Base powered by Struct.AI

Indexed 2214 threads (46% resolved)

Generate Knowledge

Similar Threads

Resolving Whatsapp Access Expiration Issue

mkarzoun asked how to fix a Whatsapp connection issue. sojan_official and lourenco9597 suggested regenerating tokens and checking webhook configurations, but the issue remained unresolved.

3mo

Configuring Webhooks for WhatsApp Cloud API

thewallacy struggled to configure webhooks for the WhatsApp Cloud API. sojan_official suggested creating a chatwoot inbox, which provides a webhook URL for configuration at the Facebook end. thewallacy confirmed this resolved their issue.

17mo

WhatsApp Cloud Channel Setup Issue in Chatwoot

mobioki is having trouble setting up WhatsApp Cloud Channel in Chatwoot, despite correct credentials and tokens. Both sojan_official and Michael T engaged, no solution provided yet.

10mo

Sending Interactive Messages via WhatsApp through Chatwoot

el_scott sought help to send interactive messages on WhatsApp using Chatwoot. sojan_official and d3x73rz1n provided effective references and solution. yousseff063 shared a limitation.

Integrating WhatsApp Cloud API with Chatwoot

drdaga asked about integrating WhatsApp Cloud API with Chatwoot. sojan_official explained the need for a bridge service for events and conversations, which drdaga agreed to try.

19mo