#whatsapp

Help Setting Up Whatsapp API and Make Adjustments in CSAT

TLDR yls5 was having difficulty with setting up the WhatsApp API. sojan_official provided detailed instructions, advice on changing tokens, connecting multiple chatboxes, and clarifications about updating profile pictures and changing CSAT messages.

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Jul 07, 2022 (18 months ago)
yls5
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yls5
06:00 PM
tejaswini Can u please help me Setup the whatsapp api?
Jul 08, 2022 (18 months ago)
sojan_official
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sojan_official
09:53 AM
is the whatsapp cloud option not being displayed when you open up the page to create new whatsapp channel ?
yls5
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yls5
10:05 AM
yes
10:05
yls5
10:05 AM
its not there
sojan_official
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sojan_official
12:44 PM
please try running the steps as mentioned below. if followed https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm for the setup

run all the steps as mentioned in upgrade instructions. except for the red underlined one. replace that with


git checkout develop && git pull


the order of the steps matters. so please run it in the same order
Image 1 for please try running the steps as mentioned below. if followed https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm for the setup 

run all the steps as mentioned in upgrade instructions. except for the red underlined one. replace that with 

```
git checkout develop && git pull
```

the order of the steps matters. so please run it in the same order
yls5
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yls5
12:49 PM
look in our dms
12:50
yls5
12:50 PM
i already tried this
sojan_official
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sojan_official
01:05 PM
Could you also try

RAILS_ENV=production rake assets:clean assets:clobber assets:precompile

and restart ?
Jul 12, 2022 (18 months ago)
yls5
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yls5
07:23 AM
Hey
IS it possible to change the token of the whatsapp inbox?
sojan_official
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sojan_official
07:57 AM
it is not possible once you create an inbox. you will need to delete the inbox and create a new one.
yls5
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yls5
06:02 PM
Is it possible to connect multiple whatsapp chatboxes?
sojan_official
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sojan_official
07:18 PM
yes you can, if you have multiple numbers under the same facebook app .. you don't need to configure the webhook url for the second inbox which you create on Chatwoot. Since facebook only allows one webhook url per app
yls5
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yls5
07:18 PM
okey
07:18
yls5
07:18 PM
thanks
07:50
yls5
07:50 PM
sojan_official Sorry for the interruption but how can i update the pfp?
Jul 13, 2022 (17 months ago)
yls5
Photo of none
yls5
12:59 PM
Hey, is it possible to Change the CSAT? tejaswini
01:01
yls5
01:01 PM
Like the message of it
01:03
yls5
01:03 PM
okey
01:03
yls5
01:03 PM
can u tell me where?
01:03
yls5
01:03 PM
And do i just have to restart chatwoot or ....