TLDR jhonyrdesouza and leosilva87 mentioned issues searching for conversations by contact name. pranavrajs promised improvements in search functionality in future releases.
Today I noticed a problem that some customers reported to us, the lack of the feature to search by contact name and find the conversation.
Today in Chattwoot the search is made by looking for messages in conversations.
In case you have many open conversations, for example 1,000 conversations, we are unable to search for the conversation of a specific contact, we will have to scroll and search for each conversation.
**Is it possible to make this adjustment? Search by contact name.**
I have the same problem, each person on my team talks to an average of 100 different people daily. With that, when they need to communicate with someone specific, they have to scroll the screen until they find a specific person. Searching by contact name would help a lot.
We are revamping the search, it should be better in the next releases. For now you can go to the contacts and search for the user there and see their previous conversations.
Thanks for the feedback, pranavrajs. Would it be an improvement to be released in the event on the 30th? 👀
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