Facebook Page Integration Issue with Chatwoot

TLDR cosmicsound encountered an issue where out of 7 pages, only 3 were integrating with Chatwoot, despite identical permissions. sojan_official mentioned tracking this over a GitHub issues link.

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cosmicsound
Sun, 23 Jul 2023 10:21:08 UTC

Facebook missing pages

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Needle
Sun, 23 Jul 2023 10:21:09 UTC

Please add any additional information to this thread. The team will follow up.

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cosmicsound
Sun, 23 Jul 2023 10:21:54 UTC

Hi, I just made all by the docs and added all pages that we manage to make a test. What is weird is that from 7 apps, chatwoot can work with 3 only, ignoring 4.

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cosmicsound
Sun, 23 Jul 2023 10:22:04 UTC

Anyone knows what can do this behaviour?

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cosmicsound
Sun, 23 Jul 2023 10:22:15 UTC

I have double checked permissions on fb side.

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cosmicsound
Sun, 23 Jul 2023 10:22:34 UTC

The working apps, have same rights like the ones not working.

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cosmicsound
Sun, 23 Jul 2023 10:22:50 UTC

Is just weird, I can replicate this infinitly in chatwoot.

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cosmicsound
Sun, 23 Jul 2023 10:28:36 UTC

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cosmicsound
Sun, 23 Jul 2023 10:29:14 UTC

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cosmicsound
Sun, 23 Jul 2023 10:29:24 UTC

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cosmicsound
Sun, 23 Jul 2023 10:29:41 UTC

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cosmicsound
Sun, 23 Jul 2023 10:29:52 UTC

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cosmicsound
Sun, 23 Jul 2023 10:30:07 UTC

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cosmicsound
Sun, 23 Jul 2023 10:30:13 UTC

I added here step by step what I see.

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cosmicsound
Sun, 23 Jul 2023 10:34:37 UTC

In the end from all the apps in the app. Only 3 works;

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cosmicsound
Sun, 23 Jul 2023 10:34:48 UTC

Rest simply are not pulled in Chatwoot.

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cosmicsound
Sun, 23 Jul 2023 10:35:01 UTC

Anyone knows how to debug or what could cause such behaviours?

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sojan_official
Wed, 26 Jul 2023 15:45:02 UTC

tracking this over https://github.com/chatwoot/chatwoot/issues/7269