#general

Enabling Ongoing Customer Satisfaction (CSAT) Requests in Chatwoot

TLDR EVANDRO M asked about sending multiple CSAT requests in Chatwoot. sojan_official clarified that only a single CSAT message can be sent per conversation.

20mo

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Apr 23, 2022 (20 months ago)

EVANDRO M

12:01 PM

Hello how are you?

How can I make it so that the customer is asked for CSAT whenever we resolve a conversation?

* Currently it sends a one-time CSAT.

Apr 27, 2022 (20 months ago)

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sojan_official

06:39 PM

at the moment chatwoot will only allow a single CSAT message to be send to a conversation.

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