Enabling Ongoing Customer Satisfaction (CSAT) Requests in Chatwoot
TLDR EVANDRO M asked about sending multiple CSAT requests in Chatwoot. sojan_official clarified that only a single CSAT message can be sent per conversation.
Apr 23, 2022 (20 months ago)
EVANDRO M12:01 PM
How can I make it so that the customer is asked for CSAT whenever we resolve a conversation?
* Currently it sends a one-time CSAT.
Apr 27, 2022 (20 months ago)
Indexed 2221 threads (46% resolved)
Contribution Discussion on Chatwoot GitHub Issue
ani123_bro wants to contribute to chatwoot on GitHub but is inexperienced. sojan_official advises picking a different issue.
Chatwoot Email Notification Troubleshooting
eddippla faced issues with sending email notifications with Chatwoot software post their update to v3. sojan_official clarified that the default behavior requires conversation continuity and guided on its set up. eddippla appreciated the help.
Issue about Chatwoot Not Merging Client's Responses
ruber0id queried why Chatwoot does not merge client responses into one conversation. sojan_official clarified that same servers for IMAP and SMTP or the forward email setup need to be used.