#general

Domain Change Issues on Chatwoot Instance

TLDR eddippla faced issues with domain change and email notification. After multiple restarts, it worked. sojan_official added that underlying email values may need reconfiguring after a domain change.

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Sep 25, 2023 (2 months ago)
eddippla
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eddippla
10:10 PM
How do I change the domain for my chatwoot instance? I changed it from support.mysite.com to cw.mysite.com, and now it's giving me all kinds of errors, not loading images, support center articles not loading etc. I checked the network tab in developer tools and it's saying it's still trying to fetch from support.mysite.com and for fetching the articles from support center for the web widget, it returns that the site is not registered with the instance

json
{"error":"Domain: cw.mysite.com is not registered with us.       Please send us an email at suppor[email protected] with the custom domain name and account API key"}


I updated frontend_url in env, what else do I need to update? Thank you
Needle
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Needle
10:10 PM
Thread automatically created by eddippla in #647412545686208527
Sep 26, 2023 (2 months ago)
eddippla
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eddippla
07:19 AM
Email notifications also not working
07:20
eddippla
07:20 AM
saying
rb
Net::SMTPFatalError: 553 <`[email protected]`> Invalid email address.
07:21
eddippla
07:21 AM
in config, its
rb
MAILER_SENDER_EMAIL=MyDomain 
07:46
eddippla
07:46 AM
I actually got everything to work
07:46
eddippla
07:46 AM
I'm not sure how
07:46
eddippla
07:46 AM
I just kept restarting and restarting it
Needle
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Needle
08:12 AM
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Sep 27, 2023 (2 months ago)
sojan_official
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sojan_official
12:00 AM
eddippla If you change the domain, you might have to reconfigure some of the underlying values in database for items like forward to emails etc.
eddippla
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eddippla
04:37 PM
I'll have to do that