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Domain Change Issues on Chatwoot Instance

TLDR eddippla faced issues with domain change and email notification. After multiple restarts, it worked. sojan_official added that underlying email values may need reconfiguring after a domain change.

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11

2mo

Sep 25, 2023 (2 months ago)

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eddippla

10:10 PM

How do I change the domain for my chatwoot instance? I changed it from support.mysite.com to cw.mysite.com, and now it's giving me all kinds of errors, not loading images, support center articles not loading etc. I checked the network tab in developer tools and it's saying it's still trying to fetch from support.mysite.com and for fetching the articles from support center for the web widget, it returns that the site is not registered with the instance

json
{"error":"Domain: cw.mysite.com is not registered with us.       Please send us an email at suppor[email protected] with the custom domain name and account API key"}

I updated frontend_url in env, what else do I need to update? Thank you

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Needle

10:10 PM

Thread automatically created by eddippla in #647412545686208527

Sep 26, 2023 (2 months ago)

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eddippla

07:19 AM

Email notifications also not working

07:20

eddippla

07:20 AM

saying

rb
Net::SMTPFatalError: 553 <`[email protected]`> Invalid email address.

07:21

eddippla

07:21 AM

in config, its

rb
MAILER_SENDER_EMAIL=MyDomain

07:46

eddippla

07:46 AM

I actually got everything to work

07:46

eddippla

07:46 AM

I'm not sure how

07:46

eddippla

07:46 AM

I just kept restarting and restarting it

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Needle

08:12 AM

Thread was archived by eddippla. Anyone can send a message to unarchive it.

Sep 27, 2023 (2 months ago)

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sojan_official

12:00 AM

eddippla If you change the domain, you might have to reconfigure some of the underlying values in database for items like forward to emails etc.

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eddippla

04:37 PM

I'll have to do that

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