#support

Discussed Solution for Sign-In Error with Twitter Inbox

TLDR salu.bava raised a sign-in error on the Twitter inbox. v_shnu linked it to the Twitter API pricing changes and suggested subscribing to a paid plan. tobsowo proposed using individual API credentials per inbox.

1mo

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Oct 05, 2023 (1 month ago)

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salu.bava

09:19 AM

Hi tejaswini pranavrajs , hope you are doing well. i am getting error in twitter inbox. after successfully autorize it redirect back to again sign in twitter button page. there is not any error in console and server too.

also is there any activity related this issue, kindly let me know.
Thank You.

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v_shnu

09:29 AM

Hey salu.bava , the twitter integration is no longer maintained due to the pricing changes to Twitter API.

https://github.com/orgs/chatwoot/discussions/6983

salu.bava

09:32 AM

v_shnu any idea, how we overcome this problem?
alteast for temporary issue

v_shnu

10:09 AM

salu.bava Do you have paid twitter plan? If not try subscribing to the basic plan and see if that helps?

salu.bava

10:10 AM

i don't have paid plan but let me check for basic one

tobsowo

10:42 AM

v_shnu Well, another option will be to allow adding API credentials per workspaces or inbox and not the global option. That way, each workspace work with their own Developer access and good that getting developer access is quite easy with Twitter.

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