Disabling Auto-popup for Unread Messages in Chat Support
TLDR arix0001 requested for a feature to disable auto-popup of "unread messages". fayaz asked for more details about the use case. arix0001 clarified that the popup appears post-resolution of a session, resulting in confusion during short-lived sessions.
Jan 04, 2022 (24 months ago)
arix0001
02:04 PMJan 06, 2022 (24 months ago)
arix0001
07:06 AMfayaz
07:58 AMarix0001
08:00 AMfayaz
08:03 AMarix0001
08:08 AMarix0001
08:08 AMarix0001
08:08 AMarix0001
08:08 AMarix0001
08:09 AMarix0001
08:09 AMChatwoot
Indexed 2214 threads (46% resolved)
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