Disabling Auto-popup for Unread Messages in Chat Support
TLDR arix0001 requested for a feature to disable auto-popup of "unread messages". fayaz asked for more details about the use case. arix0001 clarified that the popup appears post-resolution of a session, resulting in confusion during short-lived sessions.
Jan 04, 2022 (24 months ago)
Jan 06, 2022 (24 months ago)
Indexed 2214 threads (46% resolved)
Automatically Starting a Conversation with Chat Widget
thinness2722 wants to create an auto-start chat conversation when the widget is opened. sojan_official suggests using webhooks. thinness2722 encounters a "continue conversation" issue and is awaiting a fix on GitHub issue #7217.
Disabling "Read" on a Conversation
facuxt wanted to disable the "read" feature in a conversation. v_shnu said it wasn't possible but suggested how it could be done from the frontend.
Assigning Specific Teams for Chat Using Pre-Chat Form or Bot
finnen raised an issue about assigning specific teams before a conversation begins. sojan_official suggested using custom attributes and automation rules. However, finnen noted that it only works once, unless the user resets cookies. They agreed to raise an issue on GitHub.
Enhancement Request: Time-Limitless Unanswered Chats Filter
Michael Mallmann requested a feature to view unanswered chats without the 24 hour limit. sojan_official introduced a solution that will be rolled out soon, which satisfied alejandrog7200.
Disabling User's Chat History
thinness2722 queried about disabling user's chat history. sojan_official suggested creating a new conversation through the API for an empty chat screen.