#support

Difficulty Installing Chatwoot on Debian 12

TLDR davidcosta. is having issues installing Chatwoot on Debian 12 and asked for help. lourenco9597 asked for log results, sojan_official suggested Ubuntu, and justman10000 shared a useful link.

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Sep 19, 2023 (2 months ago)
davidcosta.
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davidcosta.
06:16 PM
Is there any procedure to install chatwoot on Debian 12?

I have tried the procedure on https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm but it stops on set 6:

➥ 1/9 Installing dependencies. This takes a while.
File '/usr/share/keyrings/redis-archive-keyring.gpg' exists. Overwrite? (y/N) y
➥ 2/9 Installing databases.
➥ 3/9 Installing webserver.
➥ 4/9 Setting up Ruby
➥ 5/9 Setting up the database.
➥ 6/9 Installing Chatwoot. This takes a long while.

With error:
tail -f /var/log/chatwoot-setup.log
Executing: /lib/systemd/systemd-sysv-install enable postgresql
This account is currently not available.

Thanks in advance
David Costa
lourenco9597
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lourenco9597
10:50 PM
can you actually run "tail -f /var/log/chatwoot-setup.log" and share the result please
Sep 20, 2023 (2 months ago)
sojan_official
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sojan_official
03:13 AM
the installation script recommends using ubuntu 20.04
Sep 21, 2023 (2 months ago)
justman10000
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