TLDR smartyvish asked about the default conversation status, to which sojan_official replied that it should be open unless a bot is integrated. Then, sojan_official requested to see the described issue.
How do we mark any conversation by default Open ? Currently once the communication is marked as resolved or new it's not showing up on the list unless you change their status. Any thoughts ?
Thread automatically created by smartyvish in <#647412545686208527>
new conversations should be created as open unless you have a bot integration connected
They are not created by default as open. It creates new contact and shows under that contact but conversion status is not updated automatically.
could you share a screenshare of the behaviour ?
Indexed 2258 threads
Chatwoot | Knowledge Base powered by Struct.AI