Default Status for New Conversations as 'Open'
TLDR smartyvish asked about the default conversation status, to which sojan_official replied that it should be open unless a bot is integrated. Then, sojan_official requested to see the described issue.
Needle
Fri, 06 Oct 2023 20:21:10 UTCThread automatically created by smartyvish in <#647412545686208527>
sojan_official
Wed, 11 Oct 2023 05:01:34 UTCnew conversations should be created as open unless you have a bot integration connected
smartyvish
Fri, 13 Oct 2023 04:17:04 UTCThey are not created by default as open. It creates new contact and shows under that contact but conversion status is not updated automatically.
sojan_official
Tue, 17 Oct 2023 00:36:50 UTCcould you share a screenshare of the behaviour ?
smartyvish
Fri, 06 Oct 2023 20:21:08 UTCHow do we mark any conversation by default Open ? Currently once the communication is marked as resolved or new it's not showing up on the list unless you change their status. Any thoughts ?