Continuation of Conversations in Telegram and WhatsApp
TLDR sinbad238 asked about messaging functionality after resolution in Telegram and WhatsApp. sojan_official indicated a lack of support for multiple conversations in these channels, asking for a related GitHub issue.
Jun 13, 2023 (6 months ago)
sinbad238
08:42 AMIs it possible if the "Allow messages after conversation resolved" feature is in the Telegram and WhatsApp inboxes? because at this time I tried this feature it doesn't work on telegram.
every conversation that has been completed, the user does not restart but continues the existing conversation (same conversation id). this will affect the report on how many agents solve problems from the inbox.
Or is there another way for Telegram to do this?
Thank you.
Jun 14, 2023 (5 months ago)
sojan_official
05:09 PM
Chatwoot
Indexed 2221 threads (46% resolved)
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