Continuation of Conversations in Telegram and WhatsApp
TLDR sinbad238 asked about messaging functionality after resolution in Telegram and WhatsApp. sojan_official indicated a lack of support for multiple conversations in these channels, asking for a related GitHub issue.
Jun 13, 2023 (6 months ago)
Is it possible if the "Allow messages after conversation resolved" feature is in the Telegram and WhatsApp inboxes? because at this time I tried this feature it doesn't work on telegram.
every conversation that has been completed, the user does not restart but continues the existing conversation (same conversation id). this will affect the report on how many agents solve problems from the inbox.
Or is there another way for Telegram to do this?
Jun 14, 2023 (5 months ago)
Indexed 2221 threads (46% resolved)
Issue with WhatsApp Conversations not Creating New Threads
ikarus7808 reported a problem with ongoing WhatsApp conversations not creating new threads. sojan_official clarified that the issue is due to system design.
Troubleshooting Bot Message Delivery Failure in WhatsApp
aschneider requested help with bot messages failing on WhatsApp. sinbad238 suggested disconnecting the agentbot while sojan_official affirmed recent updates removed such restrictions. Despite efforts, aschneider still couldn't resolve the issue.
Merging Telegram Conversation to Existing Account Issue
tobsowo had issues merging a Telegram conversation to an existing account. sojan_official suggested adding a temporary email to the contact to make it available.