Continuation of Conversations in Telegram and WhatsApp

TLDR sinbad238 asked about messaging functionality after resolution in Telegram and WhatsApp. sojan_official indicated a lack of support for multiple conversations in these channels, asking for a related GitHub issue.

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Jun 13, 2023 (6 months ago)
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08:42 AM
Is it possible if the "Allow messages after conversation resolved" feature is in the Telegram and WhatsApp inboxes? because at this time I tried this feature it doesn't work on telegram.

every conversation that has been completed, the user does not restart but continues the existing conversation (same conversation id). this will affect the report on how many agents solve problems from the inbox.

Or is there another way for Telegram to do this?

Thank you.
Jun 14, 2023 (5 months ago)
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05:09 PM
at the moment we don't have it for few channels because the native inteface of these channels don't support multiple conversations. could you log a github issue for the same. we can look into this for future releases