Connecting WhatsApp Chatbot to Chatwoot for Customer Service
TLDR ceifa inquired about integrating WhatsApp chatbot with Chatwoot. sojan_official offered use of agent bot APIs. The discussion is partial resolved with ceifa further querying on sending interactive messages.
sojan_official
Wed, 21 Jun 2023 11:07:55 UTCYou can use the agent bot apis in Chatwoot https://www.chatwoot.com/docs/product/others/agent-bots/ the flow will have to change like this . - whatsapp is connected to Chatwoot. - you existing bot is connected to Chatwoot as an agent bot and be handling the conversations. - when you want to pass on the conversation to agent. just trigger the handoff by changing the conversation status
ceifa
Wed, 21 Jun 2023 19:43:55 UTCwhat if I want to send interactive whatsapp messages like buttons or menus?
ceifa
Wed, 21 Jun 2023 19:44:09 UTCis it possible through the messages api?
ceifa
Wed, 21 Jun 2023 01:08:13 UTCI have a chatbot already connected on whatsapp. I would like to connect it to chatwoot for customer service, but I can't find the docs for this case. The only one I found was for create a conversation and to send messages on it, but my idea is to hold the conversation on the chatbot until the user needs a human.