Configuring and Troubleshooting Rasa Chatbot
TLDR murtuzaali is having issues with a non-responsive Rasa bot. sojan_official provided troubleshooting steps, but the issue isn't fully resolved. Lkhagvasuren joined the discussion with inbox registration queries.
1
Dec 14, 2021 (25 months ago)
murtuzaali
12:39 PMDec 15, 2021 (25 months ago)
sojan_official
03:16 PMdo you have the agent bot registed to the inbox ?
can you see the chatwoot requests being forwarded to the php agent bot server ?
Dec 16, 2021 (25 months ago)
murtuzaali
05:35 AMNot sure about chatwoot forwarding requests to the php server.. can you tell me how to figure it out?
Dec 19, 2021 (25 months ago)
sojan_official
04:12 AMmurtuzaali
04:53 AM
sojan_official
05:11 AM-> chatwoot forwards the requests to agent bot
-> agent bot forwards it to rasa. get a response,
- agent bot post this response back to chatwoot.
you need to make sure that all this three flows are working
since you have outgoing_url configured for the agent bot. the php server should be receiving events for the messages created in chatwoot. one way to verify that chatwoot is forwarding the requests correctly is to configure a webhook url from services like https://hookbin.com/ and see if you are receiving event , if you are step 1 is working
for step 2 ensure that your php server is running on port 8000 and the requests from chatwoot are showing up in the logs
murtuzaali
05:31 AM
murtuzaali
05:42 AMmurtuzaali
05:43 AM
murtuzaali
05:43 AM
murtuzaali
05:46 AMmurtuzaali
05:47 AM
murtuzaali
05:51 AMmurtuzaali
05:55 AMDec 20, 2021 (25 months ago)
sojan_official
11:06 AMis it your local machine or a remote server ?
how are you running you chatwoot installation ? ( docker / normal installation ? )
Dec 21, 2021 (25 months ago)
murtuzaali
04:32 AMMay 09, 2022 (20 months ago)
Lkhagvasuren
09:05 AM
sojan_official
10:36 AMMay 10, 2022 (20 months ago)
Lkhagvasuren
06:16 AMLkhagvasuren
06:16 AM
Chatwoot
Indexed 2221 threads (46% resolved)
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