Configuring and Troubleshooting Rasa Chatbot
TLDR murtuzaali is having issues with a non-responsive Rasa bot. sojan_official provided troubleshooting steps, but the issue isn't fully resolved. Lkhagvasuren joined the discussion with inbox registration queries.
Dec 14, 2021 (25 months ago)
Dec 15, 2021 (25 months ago)
do you have the agent bot registed to the inbox ?
can you see the chatwoot requests being forwarded to the php agent bot server ?
Dec 16, 2021 (25 months ago)
Not sure about chatwoot forwarding requests to the php server.. can you tell me how to figure it out?
Dec 19, 2021 (25 months ago)
-> chatwoot forwards the requests to agent bot
-> agent bot forwards it to rasa. get a response,
- agent bot post this response back to chatwoot.
you need to make sure that all this three flows are working
since you have outgoing_url configured for the agent bot. the php server should be receiving events for the messages created in chatwoot. one way to verify that chatwoot is forwarding the requests correctly is to configure a webhook url from services like https://hookbin.com/ and see if you are receiving event , if you are step 1 is working
for step 2 ensure that your php server is running on port 8000 and the requests from chatwoot are showing up in the logs
Dec 20, 2021 (25 months ago)
is it your local machine or a remote server ?
how are you running you chatwoot installation ? ( docker / normal installation ? )
Dec 21, 2021 (25 months ago)
May 09, 2022 (20 months ago)
May 10, 2022 (20 months ago)
Indexed 2221 threads (46% resolved)
Trouble with Chatwoot Bot's Webhook Function
brrrrrrrrrrr created a bot in Chatwoot but failed to receive inbound webhooks. sojan_official suggested connecting the bot to a specific inbox.
Troubleshooting Error during 3.0.0 Update
patrickvandenhoek experienced an error while upgrading software to 3.0.0. ziekbaboon advised a backup and shared a guide to resolve git problems. After applying the solution, patrickvandenhoek reported successful update.
Custom Agent Bot for Web Chatbox Queries
psuj_ had multiple questions about creating a custom agent bot for a web chatbox. sojan_official provided solutions and suggestions for each question, including querying specific endpoints, using environment variables, and requested a GitHub issue to be logged.
Troubleshooting Agent Verification Emails in Self-hosted Chatwoot
lauuu is having issues with not receiving verification emails when adding agents to her Chatwoot server. sojan_official suggested checking worker logs or the sidekiq dashboard for possible configuration errors.
Troubleshooting Chatwoot Agent Verification and Email Setup on AWS
dheeraj is having issues verifying agent accounts and setting up email in Chatwoot. sojan_official offers tips on configuring SMTP and MX records, but the issue remains unresolved. simas81 also reports similar problems.