#help

Configuring a Facebook Inbox Channel in Chatwoot

TLDR giocn asked for help in setting up a Facebook inbox channel. v_shnu shared a guide for setup, while sojan_official clarified that one Facebook app can handle all Chatwoot accounts.

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Jun 15, 2023 (5 months ago)
giocn
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giocn
06:49 PM
Hi guys, how are you?

I'm trying to configure a facebook inbox channel but i'm having trouble. Every time i try to add the channel i fall into an infinite loading page:


Anyone with the same problem?
Image 1 for Hi guys, how are you? 

I'm trying to configure a facebook inbox channel but i'm having trouble. Every time i try to add the channel i fall into an infinite loading page:


Anyone with the same problem?
Jun 16, 2023 (5 months ago)
v_shnu
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v_shnu
09:49 AM
Did you follow the facebook setup guide?
09:49
v_shnu
09:49 AM
Have you configured the facebooke env variables?
giocn
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giocn
01:38 PM
Thank you v_shnu . I was wondering here, does it make sense to setup a unique FB Account to the whole workspace? It shouldn't be 1 FB Variable per Account or per FB Inbox?
Jun 19, 2023 (5 months ago)
sojan_official
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sojan_official
08:23 AM
you only need one Facebook app for all the accounts in a chatwoot installation
Jun 20, 2023 (5 months ago)
giocn
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giocn
07:14 PM
Thank you sojan_official