Chatwoot Support for Queues in Conversations
TLDR oleglukasonok inquired if Chatwoot supports queues for conversations when all agents are busy. Needle requested additional information.
Jul 26, 2023 (4 months ago)
As I've finally managed to run chatwoot on podman -> and playing arround it -> following question popuped.
Does chatwoot supports queues for conversations? I mean if all agents are already busy with x amount of conversations is it possible to have some configuration + events send to user that he is placed into the queue and update of queue ?
Indexed 2221 threads (46% resolved)
Queue Feature Request for Chatwoot Widget
yadayada suggested a queue functionality for the Chatwoot widget, which sojan_official said currently doesn't exist and suggested proceeding with a GitHub issue.
Agent-to-Agent Chat in Chatwoot
Selo wanted to know if agents can chat privately in Chatwoot. v_shnu suggested using private notes, while iamdagy wondered about internal messaging, and sojan_official provided a related GitHub discussion link.
Privacy Requirement in Chatwoot Conversations
hemantg_ inquired if Chatwoot can restrict access to customer-agent conversations. sojan_official responded with a link.