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Chatwoot Support for Queues in Conversations

TLDR oleglukasonok inquired if Chatwoot supports queues for conversations when all agents are busy. Needle requested additional information.

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Jul 26, 2023 (4 months ago)
oleglukasonok
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oleglukasonok
04:06 PM
Hello Team,

As I've finally managed to run chatwoot on podman -> and playing arround it -> following question popuped.

Does chatwoot supports queues for conversations? I mean if all agents are already busy with x amount of conversations is it possible to have some configuration + events send to user that he is placed into the queue and update of queue ?
Needle
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Needle
04:06 PM
Please add any additional information to this thread. The team will follow up.