Chatwoot Support for Queues in Conversations
TLDR oleglukasonok inquired if Chatwoot supports queues for conversations when all agents are busy. Needle requested additional information.
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Jul 26, 2023 (4 months ago)
oleglukasonok
oleglukasonok
04:06 PMHello Team,
As I've finally managed to run chatwoot on podman -> and playing arround it -> following question popuped.
Does chatwoot supports queues for conversations? I mean if all agents are already busy with x amount of conversations is it possible to have some configuration + events send to user that he is placed into the queue and update of queue ?
As I've finally managed to run chatwoot on podman -> and playing arround it -> following question popuped.
Does chatwoot supports queues for conversations? I mean if all agents are already busy with x amount of conversations is it possible to have some configuration + events send to user that he is placed into the queue and update of queue ?
Needle
Needle
04:06 PMPlease add any additional information to this thread. The team will follow up.
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