#support

Chatwoot Emails Failing SPF Check and Going to Spam

TLDR blrog reported that Chatwoot emails are going to spam due to failing SPF checks. v_shnu asked for more details but the issue remains unresolved.

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May 20, 2023 (6 months ago)
blrog
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blrog
04:24 PM
Using regular Chatwoot (not self-hosted), emails sent to enable conversation continuity are going to spam. Looking at the headers, it looks like they're failing the SPF check. DKIM and DMARC are passing.

Is there anything on the CW side that can be done to fix the spam detection? These emails are coming from [email protected].
May 22, 2023 (6 months ago)
sojan_official
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sojan_official
10:06 AM
cc: v_shnu
v_shnu
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v_shnu
11:16 AM
blrog Which email provider/client are you using? (gmail/outlook/others)
blrog
Photo of md5-d216e530b0d7a341f05b7602dedda7b6
blrog
12:16 PM
v_shnu We're using a Google Workspace account to send/receive these emails (so gmail)
May 25, 2023 (6 months ago)
v_shnu
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v_shnu
09:50 AM
blrog
Image 1 for <@4K2009>
09:51
v_shnu
09:51 AM
The spf records seem to be in place. Could you share more details on the spf check failing part?