#api

Building Contact Form Integration

TLDR devin.cl asked about alternative contact form integration options. sojan_official suggested using a chatwidget and added a suggestion from devin.cl on GitHub for tracking.

19mo

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May 21, 2022 (19 months ago)

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devin.cl

03:38 PM

Has anyone built a contact form integration? Is the best option to send a message via an API Inbox? I'd like to replace my website's contact form. Currently it sends an email, where From: and To: is [email protected], and Reply-To: is the person who filled out the form. I thought about using an Email Inbox, but I assume it would be blocked because my SMTP servers are not set up to send email from an arbitrary from: address.

Or maybe I can embed the widget with just the Pre Form, and no conversation view.

Any ideas?

May 23, 2022 (19 months ago)

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sojan_official

05:51 PM

you can have a chatwidget embedded on the page, which some of our community members are using.

https://github.com/chatwoot/chatwoot/issues/1237#issuecomment-970244210

another option is to just trigger the chat window using a custom html element.

devin.cl

05:55 PM

Thanks, but I'm looking for something less "high-touch," as it will be on my public website (we only offer chat for customers). Our public contact form gets a mix of customer write-ins, but also random people that could overwhelm our chat.

sojan_official

08:53 PM

devin.cl thanks for the feedback . Added https://github.com/chatwoot/chatwoot/issues/4731 to track the same

devin.cl

09:01 PM

Subscribed. Thanks!

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