Auto Assignment for Pending Unassigned Queues

TLDR abhisht queried about auto assignment for unresolved conversations. sojan_official clarified that it's planned for the future.

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abhisht
Mon, 13 Feb 2023 13:02:12 UTC

Hey guys, I am trying to understand what setting I need to tweak so that once an agent (or customer) marks the conversation as "resolved" the agent is assigned a new unassigned conversation (considering all agents were at inbox limit and conversations are now in unassigned queue). In short, I want auto assignment for the pending unassigned queue but its not working for me

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sojan_official
Tue, 14 Feb 2023 09:23:37 UTC

at the moment assignment only works for new incoming conversation. ie the moment when conversation gets created.

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abhisht
Wed, 15 Feb 2023 05:24:00 UTC

Got it

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abhisht
Fri, 17 Feb 2023 12:14:20 UTC

sojan_official just trying to understand if this is due to some technical limitations or do you plan to add this feature in the future?

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sojan_official
Fri, 17 Feb 2023 13:16:03 UTC

abhisht its planned for future