TLDR abhisht queried about auto assignment for unresolved conversations. sojan_official clarified that it's planned for the future.
Hey guys, I am trying to understand what setting I need to tweak so that once an agent (or customer) marks the conversation as "resolved" the agent is assigned a new unassigned conversation (considering all agents were at inbox limit and conversations are now in unassigned queue).
In short, I want auto assignment for the pending unassigned queue but its not working for me
at the moment assignment only works for new incoming conversation. ie the moment when conversation gets created.
sojan_official just trying to understand if this is due to some technical limitations or do you plan to add this feature in the future?
abhisht its planned for future
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