Auto Assignment for Pending Unassigned Queues
TLDR abhisht queried about auto assignment for unresolved conversations. sojan_official clarified that it's planned for the future.
sojan_official
Tue, 14 Feb 2023 09:23:37 UTCat the moment assignment only works for new incoming conversation. ie the moment when conversation gets created.
abhisht
Wed, 15 Feb 2023 05:24:00 UTCGot it
abhisht
Fri, 17 Feb 2023 12:14:20 UTCsojan_official just trying to understand if this is due to some technical limitations or do you plan to add this feature in the future?
sojan_official
Fri, 17 Feb 2023 13:16:03 UTCabhisht its planned for future
abhisht
Mon, 13 Feb 2023 13:02:12 UTCHey guys, I am trying to understand what setting I need to tweak so that once an agent (or customer) marks the conversation as "resolved" the agent is assigned a new unassigned conversation (considering all agents were at inbox limit and conversations are now in unassigned queue). In short, I want auto assignment for the pending unassigned queue but its not working for me