#feature-requests

Assigning Customer Issues to Engineering Team

TLDR xchris_vc wants to assign customer issues to the engineering team and unassign CS representatives. sojan_official suggests adding a GitHub issue.

6mo

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May 31, 2023 (6 months ago)

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xchris_vc

09:19 PM

When the customer is facing an issue, we would like to assign to the engineering team, send a message and unassign the CS representative. Ideally it should re-assign to an available member in the engineering team, but that's more complicated.

Jun 05, 2023 (6 months ago)

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sojan_official

07:53 AM

Could you add a GitHub issue for the same? We will get it added to our backlog.

xchris_vc

01:36 PM

https://github.com/chatwoot/chatwoot/issues/5615

01:37

xchris_vc

01:37 PM

There was one from October, 2022

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