#mobile-app-discussions

App Installation Error Investigation

TLDR mi_mi0577 reported an application installation error in Colombia. tejaswini promised to debug further. muhsin_k asked for access to investigate the problem.

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May 03, 2023 (7 months ago)
mi_mi0577
Photo of md5-7e35bf53ebcf517886eaee3447251d18
mi_mi0577
07:13 PM
ERROR IN APP INSTALLATION / TypeError: undefined is not an object
Hello, I have a report, I need your help, it happens that this message is appearing on a cell phone that belongs to another country, Colombia, we are in Peru, our client is in Colombia and I try to open the application and install it, all is well, I enter the accesses , after a moment this error message appears and the app closes, why is this? Because I can open the application without any problem.
tejaswini deyvisenrique
Image 1 for ERROR IN APP INSTALLATION / TypeError: undefined is not an object
Hello, I have a report, I need your help, it happens that this message is appearing on a cell phone that belongs to another country, Colombia, we are in Peru, our client is in Colombia and I try to open the application and install it, all is well, I enter the accesses , after a moment this error message appears and the app closes, why is this? Because I can open the application without any problem.
<@4K257a>  <@4K27c9>
tejaswini
Photo of md5-880bb0f9028bdc7cd731d203beae227c
tejaswini
07:16 PM
We will debug it further
07:16
tejaswini
07:16 PM
give us some time to look into it
May 04, 2023 (7 months ago)
muhsin_k
Photo of md5-50303f7b62650ae30e8ab535cd98bf65
muhsin_k
10:33 AM
As per our investigation, the problem is occurring only in self-hosted installations. Could you grant me access as an agent in your account so that I can further investigate the problem? My email id is [email protected]