#support

Addressing Chatwoot Templates Issue

TLDR alezhyl reported issues with displaying templates on Chatwoot. sojan_official clarified that Chatwoot doesn't support media templates and didn't address the query on the limit of templates.

1mo

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Oct 10, 2023 (1 month ago)

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alezhyl

09:45 AM

Hi guys,

We cannot see templates created and approved on META inside Chatwoot, but for example de sample template its added on Chatwoot so we dont know exactly whats happening. On the 24h waiting for the META's feedback its approved and appears all OK. Any suggestion?

Image 1 for Hi guys,

We cannot see templates created and approved on META inside Chatwoot, but for example de sample template its added on Chatwoot so we dont know exactly whats happening. On the 24h waiting for the META's feedback its approved and appears all OK. Any suggestion?

Oct 11, 2023 (1 month ago)

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sojan_official

05:15 AM

Chatwoot doesn't support templates that have media templates at the moment.

alezhyl

07:09 AM

Ok, Thanks. Another question, we have aprox 25 templates in a customer, and only 9 are available on Chatwoot, do you know if its due a limit in there?

07:19

alezhyl

07:19 AM

Thanks!

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