TLDR edmundriviere inquired about end users accessing their chat history. sojan_official explained that it depends on the website owner's implementation and suggested using `setUser` for persistence.
Its based on the implementation by the Chatwoot website owner. by default the widget retains conversaation history using cookies. If the website already has an authentication, they can use `setUser` ( with identity validation ) to persist the history https://www.chatwoot.com/docs/product/channels/live-chat/sdk/identity-validation/#:~:text=Chatwoot%20uses%20a%20HMAC%20based,the%20user%20on%20the%20frontend.
Thx Sojan! We'll fund a developper to do that and will post results here when done.
edmundriviere
Mon, 01 May 2023 18:31:26 UTCHi community! How can an end user, who had a chat with customer support, access his chat history? Any login for that?